The giant tech company Apple has found themselves in quite a situation with their latest flagship phone. The iPhone 6s models are reported to have battery problems. Will Apple follow Samsung’s footsteps?
Apple iPhone 6s Battery Problems
Apple has admitted that their new iPhone 6s models have battery problems. As a result, the Cupertino-based company is gearing to launch a replacement program for the defective units.
Reports claim that the iPhone 6s shuts down at random times, which is quite a hassle for users. Apple is quickly identifying the issue and acting on providing customer service.
It seems Apple was born under a lucky star as the battery problems are not a safety hazard. Thus, the tech company will not experience a massive loss as compared to Samsung.
The China Consumers Association (CCA) acted to have Apple prepare a battery replacement program. The said association made a request that Apple look into the complaints about their latest flagship. Apparently, there have been reports since last week that the iPhone 6 and iPhone 6s shuts down randomly.
On Apple’s support page, the company explained that there was a very small number of iPhone 6s devices that were defective. They also assured customers that the problem is not a safety hazard. The Cupertino-based company also mentioned that only units that were manufactured on September to October 2015 were defective.
How To Replace Your Defective Unit
According to Apple’s support page, if your model is also shutting down unexpectedly you are eligible for a replacement. A quick visit the any Apple Retail Store or Apple Authorized Service Provider will be a big help. The sites will simply check the serial number first to confirm that it is part of the defective batch of iPhones. Once all is in the clear, you would get a free battery replacement.
It is worth mentioning that the battery cannot be replaced through a wireless carrier. Moreover, the battery replacement program only covers iPhone batteries for 3 years after it was purchased.
In addition, iPhones that are already damaged will need more investigation. If the damage hinders the battery replacement process, it will have to be fixed first. Only then will Apple replace the battery.